Frequently Asked Questions
How do I place my order?
You can place your order online using our secure server, by email quoting your debit/credit card details, or by mail. Show me Leadertec contact details
How can I pay?
We accept payment by Mastercard, Visa, Maestro or JCB debit/credit cards, Paypal, cash transfer to our bank account, or personal cheques if you have a UK bank account. Please do not send cash.
What currency can I pay in?
The online store will offer pricing in US Dollars, Pounds Sterling or Euros depending on your location. You can change the quoted prices to US Dollars, Pounds Sterling or Euros by using the menu on the Right hand side of any page within the site. Please note that the converted prices are offered as a guide and sometimes differ slightly from the latest money market exchange rates.
How safe is my payment?
The prices look great, but what about the shipping charges?
We will deliver all orders to the United Kingdom for UK £3.95, to Europe for 10.00 Euro and to anywhere else in the world from just US$12.50. You can check shipping costs for your area here. The US Department of Homeland Security will not currently permit parcel mail to travel on passenger aircraft and is scanning packages individually on arrival in the US. This is causing delays in postal delivery. To minimise this delay we recommend to all of our US customers that while this situation exists you choose to ship by air courier service at a cost of US$30
How quickly will my order be shipped?
Will I have to pay UK taxes or any import taxes on my purchase?
Leadertec Ltd are based in the United Kingdom (UK). Orders supplied within the UK include Value Added Tax at the current rate of 20% which is shown in the prices displayed on our website. Orders supplied to countries outside the UK will be supplied free of UK tax so please deduct 20% from the prices displayed in the online store when making your purchasing decision. The automated checkout will remove the VAT from your invoice once you have confirmed your delivery address. There may be import tax to pay in your country. You will be responsible for payment of any taxes within your country.
How do I return an item for refund?
Our products are all of the very best quality and our aim is complete customer satisfaction. If you wish to return your purchase, send it back quoting your name, address and email address for an immediate exchange or refund. We recommend using a recorded service as we cannot be resonsible for returns which are lost in transit.